Terms of Service

Stratida (Pty) Ltd

Effective date: 24 July 2026 · Last updated: 24 July 2026

1. About these Terms

These Terms of Service (“Terms”) are a legally binding agreement between you and Stratida (Pty) Ltd, a company incorporated in the Republic of South Africa (“Stratida”, “we”, “us”, “our”).

They apply when you:

• visit or use www.stratida.com;
• download, install or use any mobile application published by Stratida on the Apple App Store, Google Play Store, Huawei AppGallery or any other distribution channel;
• register for or use any web platform, portal, dashboard, API or connected device operated by Stratida; or
• purchase, subscribe to or otherwise access any product or service we offer.

Together, these are referred to as the “Services”.

If you are accepting these Terms on behalf of a company, organisation or other legal entity, you warrant that you are authorised to bind that entity, and “you” refers to that entity.

2. Who we are — supplier information

The following information is provided in accordance with section 43 of the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”):

Registration details, directors’ names and our registered physical address are available on written request to hello@stratida.com.

3. Eligibility and accounts

3.1 Age

You must be at least 18 years old, or have the assistance or consent of a parent, guardian or other person legally competent to contract on your behalf, to use the Services or enter into a transaction with us. Where a Service is expressly designed for learners or children, a parent, guardian or authorised institution must register and accept these Terms on the child’s behalf and remains responsible for that child’s use.

3.2 Registration

Some Services require an account. You agree to:

• provide accurate, current and complete information;
• keep that information up to date;
• keep your password and any authentication credentials confidential;
• not share your account or allow anyone else to use it;
• notify us immediately at hello@stratida.com of any unauthorised access or suspected breach.

You are responsible for all activity that occurs under your account, whether or not you authorised it, unless the unauthorised activity resulted from our failure to apply reasonable security measures.

3.3 Suspension and termination by us

We may suspend, restrict or terminate your account, with or without notice, if:

• you breach these Terms or any applicable law;
• we reasonably suspect fraud, abuse, security risk or misuse of the Services;
• we are required to do so by law, a regulator, a court, an app store or a client for whom we operate a Service;
• your account has been inactive for an extended period;
• you fail to pay amounts due.

Where practical and lawful, we will tell you why and give you an opportunity to remedy the issue.

4. The Services we provide

4.1 Our own products

Stratida develops and operates its own websites, platforms and mobile applications. These Terms govern your use of them, together with any additional product-specific terms presented in the relevant product.

4.2 Applications built for clients

We also build and maintain applications on behalf of clients. Where an application is operated by a client, the client’s own terms and privacy policy govern your relationship with that application, and your contract for that service is with the client, not with Stratida. Stratida is not liable for the content, availability, pricing, fulfilment or data practices of a client-operated Service. Each application identifies the party responsible for it.

4.3 Professional services and client engagements

Where we provide development, consulting, integration or support services to a business client, those services are governed by a separate written agreement, statement of work, proposal or quotation signed or accepted by both parties. Where that agreement conflicts with these Terms, the signed agreement prevails for that engagement.

4.4 Changes to the Services

We are continuously improving our Services. We may add, modify, restrict or discontinue any feature, application or Service at any time. Where a change materially reduces a paid Service you are actively subscribed to, we will give you reasonable prior notice and, at your election, a pro-rata refund of any prepaid amount for the unused period.

5. Licence to use our applications

Subject to your compliance with these Terms, Stratida grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to download, install and use our applications on devices you own or control, solely for your own personal or internal business purposes.

This licence does not permit you to:

• copy, modify, adapt, translate or create derivative works of the Services;
• reverse engineer, decompile or disassemble any part of the Services, except to the limited extent that applicable law expressly permits despite this restriction;
• rent, lease, lend, sell, sublicense, distribute or otherwise commercially exploit the Services;
• remove, obscure or alter any proprietary notice, trade mark or attribution;
• use the Services to build a competing product or service, or to benchmark them for a competitor;
• access the Services through automated means, scrapers, bots or crawlers without our prior written permission;
• circumvent, disable or interfere with security, authentication, rate limiting or usage monitoring features.

6. Acceptable use

You agree not to use the Services to:

• break any law, regulation or third-party right, in South Africa or anywhere else you use the Services;
• upload, transmit or store content that is unlawful, defamatory, harassing, hateful, discriminatory, obscene, violent, or that sexualises or endangers children;
• infringe intellectual property, privacy, confidentiality or publicity rights;
• transmit malware, ransomware, viruses, worms, or any code designed to disrupt, damage or gain unauthorised access to systems or data;
• attempt to gain unauthorised access to any account, system, network or data, or conduct penetration testing or vulnerability scanning without our prior written authorisation;
• overload, flood or otherwise impair the performance or availability of the Services;
• send spam, unsolicited commercial messages, chain messages or phishing communications;
• impersonate any person or entity, or misrepresent your affiliation with anyone;
• harvest, scrape or compile personal information about other users;
• use the Services in any manner that could expose Stratida to legal liability or reputational harm.

We may investigate suspected violations, remove or restrict access to content, and report unlawful activity to law enforcement. We reserve all rights to act against misuse, including suspension of access and recovery of any loss we suffer.

7. Your content

7.1 You own it

You retain all ownership rights in the content, data, files and materials you submit to, upload to or create within the Services (“Your Content”). We do not claim ownership of Your Content.

7.2 Licence you grant us

To operate the Services, you grant Stratida a worldwide, royalty-free, non-exclusive licence to host, store, reproduce, transmit, display, adapt and back up Your Content solely to the extent necessary to provide, secure, support and improve the Services, and to comply with the law. This licence ends when you delete Your Content or close your account, except for backups retained for a limited period and copies we must keep by law.

7.3 Your warranties

You warrant that you own or have all necessary rights to Your Content, that it does not infringe any third-party right, and that it complies with these Terms and applicable law. You are solely responsible for Your Content and for maintaining your own copies and backups of it.

7.4 Feedback

If you send us suggestions, ideas or feedback about the Services, you grant us an unrestricted, perpetual, irrevocable, royalty-free right to use and implement them without obligation or compensation to you.

8. Intellectual property

All intellectual property in and to the Services — including software, source code, object code, architecture, databases, designs, interfaces, text, graphics, logos, icons, images, audio, video, documentation, trade marks and the name “Stratida” — is owned by Stratida or its licensors and is protected by South African and international intellectual property law.

Nothing in these Terms transfers any intellectual property to you. All rights not expressly granted are reserved.

In client engagements, ownership of custom deliverables is determined by the signed agreement for that engagement. Unless that agreement says otherwise, Stratida retains ownership of its pre-existing tools, frameworks, libraries, know-how and reusable components, and grants the client a licence to use them as embedded in the deliverable.

If you believe content on our Services infringes your intellectual property, email hello@stratida.com with a description of the work, the location of the infringing material, your contact details and a statement of your good-faith belief. We will investigate and act appropriately.

9. Fees, payment and subscriptions

9.1 Prices

Prices for paid Services are displayed at the point of purchase or in the applicable quotation. Unless stated otherwise, prices are in South African Rand and exclude Value Added Tax, which is added where applicable. Prices for cross-border services may be quoted in another currency, and you bear any conversion cost, bank charge or foreign transaction fee imposed by your payment provider.

9.2 Payment

Payments are processed by third-party payment providers. We do not store full card details. By submitting payment details you warrant that you are authorised to use the payment method and that sufficient funds are available.

9.3 Subscriptions and auto-renewal

Subscriptions renew automatically at the end of each billing period at the then-current price unless you cancel before renewal. You may cancel at any time in your account settings, or in your app store account for in-app subscriptions. Cancellation takes effect at the end of the current billing period; you retain access until then, and no partial-period refund is given. We will notify you in advance of any price increase and give you the opportunity to cancel before it takes effect.

9.4 In-app purchases

Purchases made through the Apple App Store, Google Play or another app store are subject to that store’s terms and payment, refund and cancellation policies. Refund requests for in-app purchases must be directed to the relevant app store, not to Stratida.

9.5 Late payment and non-payment

Invoices for business services are payable within the period stated on the invoice. Overdue amounts may attract interest at the maximum rate permitted by law, and we may suspend Services until payment is received. You are responsible for reasonable costs of recovery.

9.6 Free trials and beta features

We may offer free trials or early-access features. These may be modified or withdrawn at any time. Beta and early-access features are provided as-is, may be unstable, and are excluded from any service level or availability commitment.

10. Cooling-off and refunds

Outside the cooling-off right, fees for Services already delivered are non-refundable except where required by the Consumer Protection Act 68 of 2008 or other applicable law, or where we have materially failed to deliver a Service and cannot remedy that failure within a reasonable period.

To request a refund or cancellation, email hello@stratida.com.

11. Availability, support and third-party dependencies

We aim to keep the Services available and performing well, but we do not guarantee uninterrupted, error-free or secure operation unless a signed service level agreement says otherwise.

Availability may be affected by scheduled maintenance, emergency maintenance, load shedding and power interruptions, network or connectivity failures, device or operating system limitations, and outages at third-party providers including cloud hosts, payment gateways, messaging providers and app stores. Where reasonably possible we will give advance notice of planned maintenance.

Our Services integrate with third-party platforms, SDKs and APIs. We are not responsible for third-party services, their availability, their changes to terms or pricing, or any loss arising from them. Your use of a third-party service is governed by that provider’s terms.

Support is provided by email at hello@stratida.com during normal South African business hours, or as set out in your agreement with us.

12. Disclaimers

To the maximum extent permitted by law, and except for warranties that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory.

We specifically disclaim any implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and quiet enjoyment. We do not warrant that the Services will meet your requirements, that defects will be corrected, that the Services will be free of viruses or harmful components, or that any data or output will be accurate, complete or reliable.

Information published on our website or in our applications is provided for general information only and does not constitute professional, legal, financial, medical or technical advice. You should not rely on it as a substitute for advice from a qualified professional, and any reliance is at your own risk.

Where a Service includes artificial intelligence or automated features, outputs may be inaccurate, incomplete or unsuitable for your purpose. You are responsible for reviewing and verifying any AI-generated output before relying on or acting on it.

13. Limitation of liability

To the maximum extent permitted by law:

1. Stratida, its directors, employees, contractors and agents will not be liable for any indirect, incidental, special, consequential, punitive or exemplary loss or damage, including loss of profit, revenue, business, goodwill, anticipated savings, data or data corruption, business interruption, or the cost of substitute services, however arising and whether or not we were advised of the possibility of such loss.
2. Our total aggregate liability to you for all claims arising out of or relating to the Services or these Terms, whether in contract, delict (including negligence), statute or otherwise, is limited to the greater of (a) the total amount you actually paid to Stratida for the Service giving rise to the claim during the three (3) months immediately preceding the event that gave rise to the claim, or (b) R1,000.00.
3. Where the Services are provided free of charge, our liability is limited to R1,000.00.
4. You use the Services at your own risk and are responsible for maintaining your own backups of Your Content.

Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be excluded or limited. If you are a consumer, these limitations apply only to the extent permitted by the Consumer Protection Act, and your statutory rights are not affected.

14. Indemnity

You agree to indemnify, defend and hold harmless Stratida, its directors, employees, contractors and agents against all claims, demands, actions, damages, losses, liabilities, penalties, and reasonable legal costs arising out of or relating to:

• your use or misuse of the Services;
• your breach of these Terms or of any applicable law;
• Your Content, including any claim that it infringes a third party’s rights;
• your violation of the rights of any third party;
• any activity conducted through your account.

We will notify you of any such claim and may, at our election, assume the defence of it at your expense.

15. Privacy and data protection

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and complies with the Protection of Personal Information Act 4 of 2013 (“POPIA”).

Where we process personal information on your behalf as an Operator in the course of providing business services, the parties will conclude a written data processing agreement as required by sections 20 and 21 of POPIA. You warrant that you have a lawful basis for any personal information you instruct us to process and that you have given all required notices and obtained all required consents.

16. Confidentiality

Each party may receive non-public information from the other in the course of an engagement. Each party agrees to keep such information confidential, to use it only for the purposes of the engagement, and to protect it with at least the same degree of care it applies to its own confidential information. This obligation survives termination and does not apply to information that is public through no fault of the receiving party, was already lawfully known, is independently developed, or must be disclosed by law or court order.

17. App store terms

Where you download an application from an app store, the following apply in addition to these Terms:

• These Terms are between you and Stratida only, not with Apple, Google, Huawei or any other store operator.
• Stratida, not the store operator, is solely responsible for the application, its content, maintenance, support and any warranty.
• The store operator has no obligation to provide maintenance or support for the application.
• If the application fails to conform to any applicable warranty, you may notify the store operator, which may refund the purchase price. To the maximum extent permitted by law, the store operator has no other warranty obligation.
• Stratida, not the store operator, is responsible for addressing any third-party claim that the application infringes intellectual property rights.
• You must comply with all applicable third-party terms of the store, and confirm you are not located in a country subject to a relevant embargo and are not on a prohibited or restricted party list.
• The store operator and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

18. Term and termination

These Terms apply for as long as you use the Services.

You may stop using the Services at any time and may close your account through the in-product settings or by emailing hello@stratida.com. Uninstalling an application does not by itself close your account or cancel a subscription.

On termination for any reason:

• your licence to use the Services ends immediately;
• we may delete or de-identify Your Content, subject to the retention periods in our Privacy Policy and any legal obligation to retain records;
• amounts already due remain payable;
• sections that by their nature should survive — including intellectual property, disclaimers, limitation of liability, indemnity, confidentiality and governing law — continue to apply.

Where practical, we will give you a reasonable opportunity to export Your Content before deletion.

19. Electronic communications and signatures

You consent to receive communications from us electronically, by email, in-app notice or notice posted on our website. You agree that electronic communications satisfy any legal requirement that a communication be in writing.

In terms of ECTA, clicking “I accept”, “Register”, “Subscribe”, “Pay” or an equivalent control constitutes a valid electronic signature and creates a binding agreement. A transaction is concluded at the place of our principal place of business in South Africa and at the time we accept your order.

Data messages are deemed received when capable of being retrieved and processed by the addressee.

20. Disputes

If a dispute arises, please contact us first at hello@stratida.com. Most issues are resolved quickly this way.

If we cannot resolve the dispute within 30 days of written notice, either party may refer it to mediation, and failing settlement, to arbitration in Johannesburg under the rules of the Arbitration Foundation of Southern Africa (AFSA) by a single arbitrator. The arbitrator’s award is final and binding, and may be made an order of court.

Nothing in this section prevents either party from approaching a court for urgent interim relief, or from enforcing payment of an undisputed debt. If you are a consumer, nothing in this section limits your right to refer a matter to the National Consumer Commission, an accredited consumer ombud, or a court of competent jurisdiction.

Notwithstanding the arbitration clause, we consent to the jurisdiction of the Magistrates’ Court having jurisdiction over you for any claim, without limiting our right to institute proceedings in a High Court.

21. General

Governing law. These Terms and any dispute arising from them are governed by the laws of the Republic of South Africa.

Entire agreement. These Terms, together with the Privacy Policy and any product-specific or signed agreement, constitute the entire agreement between you and Stratida regarding the Services and supersede all prior discussions, representations and agreements on that subject.

Changes to these Terms. We may amend these Terms from time to time. The “Last updated” date will change. Where an amendment is material, we will give reasonable prior notice by email, in-app notice or a prominent website notice. Continued use of the Services after the effective date constitutes acceptance. If you do not accept an amendment, your remedy is to stop using the Services and close your account.

Severability. If any provision is found unenforceable, it will be modified to the minimum extent necessary to make it enforceable, or severed, and the remaining provisions continue in full force.

No waiver. Our failure or delay in enforcing any provision does not waive our right to enforce it later.

Assignment. You may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, restructuring or sale of assets, on notice to you.

Force majeure. Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including natural disaster, fire, flood, epidemic, war, civil unrest, riot, strike, sustained power failure or load shedding, national telecommunications failure, cyber-attack, government action or change of law.

Relationship. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between you and Stratida.

Language. These Terms are concluded in English. Any translation is provided for convenience, and the English version prevails.

Headings. Headings are for convenience only and do not affect interpretation.

22. Contact us